Frequently Asked Questions

1 Ordering, delivery and payment

1.1 How can I pay?

You can pay with us by. ideal, bank transfer, paypal, credit card etc.
For more information, see payment options.

1.2 My payment status remains unchanged?

When you place an order at us and then pay for it, it may take some time until the status of your order has changed to "Paid". Due to the security of our system, this is manually adjusted by our administration.

1.3 Can I also collect my products?

No, we only deliver via the internet.

2 Exchange and return

2.1 Can I return an item?

Take into account a number of conditions:
register the return by creating a ticket (first log in to your account);
return everything to Diamond Paintings Europe, you will find the address on the receipt.
We will not take the item back if:

you have tried to repair a defect yourself;

you have not followed the directions for use and / or instructions for use.
If you want to exchange an item, we will send you the replacement item as soon as we receive the item.

3 User tips

3.1 How do I treat my product?

All our stones and working materials are best kept clean with a damp polishing cloth.
Do not use aggressive cleaning agents.

4 Warranty

4.1 How long is the warranty on the products ordered by me?

All our products have a warranty period of 1 year, unless stated otherwise.

5 Contact

5.1 Where is Diamond Paintings Europe located?

Diamond Paintings Europe is headquartered in the Netherlands.

Direct Product Promotion
Dirck Boutsstraat 27
5702 XW Helmond
The Netherlands

For questions and / or comments we request you to use the ticket system.